Privacy Policy

Introduction

Welcome to the Privacy Policy of Luminous Lens Studios. Located at 500 E 4th St Suite 100, Austin, TX 78701, we are committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any manner. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

At Luminous Lens Studios, we believe in transparency and accountability. This Privacy Policy is designed to inform you about your rights and choices regarding your personal information. We regularly review and update our practices to ensure compliance with applicable laws and regulations, and to maintain the highest standards of data protection. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@luminouslensstudios.com or call us at (512) 555-1212.

Data Collection Practices

We collect various types of information from you to provide and improve our services. The information we collect depends on how you interact with us. Below are the categories of data we may collect:

1. Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you contact us, request a quote, subscribe to our newsletter, or create an account on our website.
2. Usage Data: We automatically collect information about your interactions with our website and services. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar technologies to collect this data.
3. Project-Related Data: If you engage us for video production services, we may collect project-specific information, such as scripts, storyboards, footage, and other content you provide to us for the completion of the project.
4. Payment Information: When you make payments for our services, we collect payment information, such as your credit card details or bank account information. We use secure payment processors to handle these transactions and do not store your payment information on our servers.
5. Communications Data: We may collect and store records of your communications with us, including emails, phone calls, and chat logs. This helps us improve our customer service and respond effectively to your inquiries.

We collect this information through various means, including:

• Directly from you: When you provide information through forms on our website, email us, or speak with us over the phone.
• Automatically: Through the use of cookies and similar technologies when you visit our website.
• From third-party sources: We may receive information from third-party service providers, such as payment processors and analytics providers.

Data Usage

We use the information we collect for various purposes, including:

1. Providing and Improving Services: We use your information to deliver the video production services you request, to personalize your experience, and to improve the quality and functionality of our website and services.
2. Communication: We use your contact information to communicate with you about your projects, respond to your inquiries, provide customer support, and send you updates, newsletters, and promotional materials.
3. Marketing: With your consent, we may use your information to send you marketing communications about our services, promotions, and events. You can opt-out of receiving these communications at any time.
4. Analytics: We use usage data to analyze trends, track website traffic, and gather demographic information. This helps us understand how users interact with our website and services, and to make improvements.
5. Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, and to protect our rights and interests.
6. Security: We use your information to detect, prevent, and respond to security incidents and to protect against fraud and other illegal activities.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their duties.
• Security Monitoring: We regularly monitor our systems for security vulnerabilities and incidents.
• Data Backups: We maintain regular data backups to prevent data loss.
• Physical Security: We have physical security measures in place to protect our facilities and equipment.
• Employee Training: Our employees receive regular training on data protection and security best practices.
• Secure Payment Processing: We use trusted third-party payment processors that comply with Payment Card Industry Data Security Standard (PCI DSS) to handle payment transactions securely.

Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information. In the event of a data breach, we will take appropriate steps to notify you and the relevant authorities, as required by applicable laws and regulations.

We encourage you to take steps to protect your personal information, such as using strong passwords, keeping your software up to date, and being cautious about sharing your information online.

User Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at info@luminouslensstudios.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws and regulations. We may need to verify your identity before processing your request.

If you believe that we have infringed your rights under data protection laws, you have the right to lodge a complaint with a supervisory authority. The contact information for the supervisory authority in your jurisdiction can usually be found on their website.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use this information indefinitely without further notice to you.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our website, and personalize your experience.

We use both session cookies and persistent cookies. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for a longer period of time.

Here is a list of cookies and tracking technologies we use and their purpose

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your experience on our website and may prevent you from using certain features. For more information about cookies and how to manage them, please visit our Cookies Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will provide you with additional notice, such as by sending you an email or displaying a prominent notice on our website. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Luminous Lens Studios
500 E 4th St Suite 100
Austin, TX 78701
Email: info@luminouslensstudios.com
Phone: (512) 555-1212

We are committed to addressing your concerns and resolving any issues you may have regarding your personal information.

This policy is governed by the laws of the State of Texas.